🆘 Help Center
Honest answers to real questions
We wrote these the way we'd explain them to a friend — short and direct.
🚀 Getting Started
IPTV (Internet Protocol Television) is TV delivered through your internet connection instead of a satellite dish or cable. Same channels, same shows, same sports — just streamed.
Typically within minutes. Once payment is confirmed, the system provisions your account and sends login details by email. Average activation time is under 30 minutes.
Three things by email: login details (or M3U link), a setup guide for your device, and a receipt. That's everything you need.
📺 Devices & Apps
Almost everything modern: Samsung & LG Smart TVs, Apple TV, iPhone/iPad, Android, Android TV, Fire Stick, MAG boxes, Roku, VIDAA, Windows, macOS — and any M3U player.
One active stream per subscription. To watch on two screens simultaneously, add a second subscription.
Depends on your device: HotPlayer/IBO Player for Smart TVs, TiviMate for Android, IPTV Smarters Pro for iOS. Full list on our Apps page.
Yes, freely — your subscription is tied to your account, not your device.
💳 Subscription & Payment
Pick a duration (1, 3, 6, or 12 months), pay once upfront. Longer plans cost less per month.
Handled by a PCI-DSS compliant gateway over TLS. We never see or store your card data.
No. We don't auto-renew and don't store your card. Renew manually with one click when ready.
No cash refunds — but our Service Continuity Guarantee compensates via extension, replacement, or credit. See our Guarantee page.
⚡ Quality & Performance
Yes, for content available at 8K from the source — we stream each title at its native resolution. No upscaling tricks.
Usually local (Wi-Fi/router/ISP). If it persists, contact us — we can route you to the closest server.
Minimum: 8 Mbps for HD, 25 Mbps for 4K, 50 Mbps for 8K (per stream).
We over-provision capacity ahead of major events and route to dedicated event servers.
🛡️ Account & Privacy
Use within your household is fine. Sharing outside it violates our Terms and triggers automated detection.
Only what runs the service: name, email, phone, IP, subscription details. No data sale, no ad trackers.
Contact us immediately on WhatsApp — we reset your password and issue new credentials, usually under 15 minutes.
🤝 Support & Guarantee
WhatsApp every day of the year — median response under 10 minutes during business hours.
If our infrastructure fails you, we extend, replace, or credit your subscription to its full value.
Median response on WhatsApp is 4 minutes during business hours. No autoresponders.
📈 Reseller Program
Yes. Packs start at 120 credits and go up to 1,200 — bigger packs lower the per-credit cost. See our Reseller page.
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Didn't find your question?
Real humans on WhatsApp — no chatbots, no ticket queue.